Software Rescue and Legacy Support
Let’s be honest… sometimes you go through multiple developers through a variety of reasons and end up with some spaghetti code. It is (or it’s) an expensive undertaking but we have the skills to completely clean and rewrite most applications for you to be sure these are secure and in a cleaner state.
We are also experts at managing legacy systems in a ticket support capacity with a dedicated (fixed monthly price) team taking care of the applications that your staff no longer wish to handle
This means your key developers don’t lose motivation by managing old code and be able to do the more interesting things that will keep them motivated and stay in your company.
Legacy Support
Let us manage the tickets and minor updates your clients want on your older systems.
Ticket Management system
All your requests will be handled by a JIRA type tool allowing us to communicate clearly with you on all aspects of the applications we are supporting for you.
Software Rescue
Project going badly? Let us take a look at the coding for you and give a direct and honest assessment of whether we can get this over the line for you.
Can’t add new Features to the old system
Let us take a look and work out why – and see if we need to make an upgrade for you that allows you to then build the features you want to have. Remember – IT is not meant to be hindering you.
Other Key Points To Note
Dedicated support Team
You can pick how many developers you need per month to assist on your systems.
English Speaking team
Our Account Managers speak both Thai and English to act as link between the teams to remove communication issues.
Familiar with JIRA and other Ticketing software
We are familiar with most Service Desk tools or can recommend our own that will support your business and how you interact with us.
Source Code NDA
We will sign a legally binding NDA before assessing your source code and give an honest answer if it is (or it’s) something we can or cannot work with.
Previous Developers
Sometimes the relationship with the previous developers or company can make this type of project difficult but we will work with you to see the best way forward.
Project Failing
If your project is way behind, failing, and confidence is lost in the current team for whatever reason, reach out to us and we can see what we can or can’t do. It is not always a guarantee that we will take on this work, it depends on factors like clear documentation, current spaghetti code, the expectations around timelines and other relevant influences.